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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katie Jenkins

Katie Jenkins

June 26, 2026

5  out of  5
rating by Katie Jenkins
"The staff is very professional and helpful all the time."
We responded:
"Katie, thank you for taking the time to leave us a review! I'm happy to hear that our team
has been professional and helpful for you. We appreciate your support!"
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Stacy Rudd

June 25, 2026

5  out of  5
rating by Stacy Rudd
"Great insurance company .Friendly staff and if I need anything on my policy changed they are on top of it."
We responded:
"Stacy, thank you for taking the time to leave us a review! I'm happy to hear that our team has been friendly and responsive to your needs. We're here to make any policy changes as smooth as possible. Let us know if we can help with anything else!"
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Yameka Bullock

June 22, 2026

5  out of  5
rating by Yameka Bullock
"I've been a customer of State Farm with the office of Phillip Thomas as my direct agency for 20 plus years! I've NEVER EVER not been able to reach someone at the agency whenever I experienced an emergency issue pertaining to my vehicles or home! For me, nothing beats a personalized agency experience....and this one is top tier!"
We responded:
"Yameka, thank you for taking the time to leave us a review! I'm so happy to hear that you've had such a positive experience with our office over the years. Providing personalized service and being there when you need us is what we strive for. We're grateful to have you as part of our office family. Let us know if we can help with anything else!"
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Rayshunn Trevathan

June 20, 2026

5  out of  5
rating by Rayshunn Trevathan
"Good, respectful people and down to earth and also patient. Good encounter everytime I speak to them."
We responded:
"Rayshunn, thank you for taking the time to leave us a review! I'm happy to hear that you've had positive experiences with our team and appreciate your kind words about our approach. We're always here to help if you need anything else!"
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Taquania Benjamin

June 19, 2026

5  out of  5
rating by Taquania Benjamin
"Very responsive and helpful!"
We responded:
"Taquania, thank you for taking the time to leave us a review! I'm happy to hear that you found our team responsive and helpful. We strive to provide the best service possible. Let us know if we can help with anything else!"
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Felicia Hayes

June 18, 2026

4  out of  5
rating by Felicia Hayes
"Everyone in this office is very friendly and always ready to help! I received a letter from Department of transportation and wasn't sure why so I called the office and they got right on it and didn't stop until the issue was resolved."
We responded:
"Felicia, thank you for taking the time to leave us a review! I'm glad to hear that our team was able to assist you with the letter from the Department of Transportation and resolve the issue. We always aim to be friendly and helpful. Let us know if we can help with anything else!"
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Jaime Evans

June 17, 2026

5  out of  5
rating by Jaime Evans
"I been with you all for a long time I appreciate everything u do and make sure I have insurance on both of my cars"
We responded:
"Thank you, Jaime! I'm happy to know you've been with us for so long and that you're satisfied with the coverage for your cars. We appreciate your continued support! Let us know if we can help with anything else!"
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Elijah Jones

June 17, 2026

5  out of  5
rating by Elijah Jones
"I was looking to get renters insurance quickly for my new rental home and Keller and Phillip responded and got back to me very quickly! Getting a quote online was super easy and setting up for an actual plan was stress free! Great communication and very easy process!"
We responded:
"Elijah, thank you for taking the time to leave us a review! I'm happy to hear that Keller and I could assist you promptly with your insurance. It's great to know that the online quote and setup process was smooth for you. We're always here if you need anything else!"
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MARCUS PITT

June 17, 2026

5  out of  5
rating by MARCUS PITT
"THIS OFFICE U NEVER HAVE TO WAIT ON A RESPONSE.. NEVER WORRY ABOUT OVER PRICE RATES HERE THERE THE BEST IN NC ...YOU CAN GET A BUNDLE PACKAGE AT A CHEAPER RATE...THEY OFFER LIFE INSURANCE.... ASWELL"
We responded:
"Marcus, thank you for taking the time to leave us a review! I'm happy to hear that you appreciate our prompt responses and competitive rates. It's great to know you're satisfied with our insurance options. We're always here if you need anything else!"
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Roy Coffey

June 17, 2026

5  out of  5
rating by Roy Coffey
"Customer service is excellent and great rates!"
We responded:
"Roy, thank you for taking the time to leave us a review! I'm happy to hear that you're pleased with our customer service and rates. We appreciate your support!"
Profile photo of Anna Mogorean

Anna Mogorean

June 9, 2026

5  out of  5
rating by Anna Mogorean
"Had a great experience with State Farm. Their customer service was amazing, and they took the time to answer all of my questions and make the process easy. Highly recommend!"
We responded:
"What fantastic feedback to read, Anna! Our office strives to deliver thorough and patient communication, so knowing you felt completely supported while getting your questions answered means the world to us. Thank you for choosing our Rocky Mount team!"
Profile photo of Olivia Chapman

Olivia Chapman

April 22, 2026

5  out of  5
rating by Olivia Chapman
"Very helpful when navigating which insurance I needed. Friendly and knowledgeable staff."
We responded:
"Thank you, Olivia! I'm happy to know our team was able to assist you effectively with your insurance needs. Our staff takes pride in being both friendly and knowledgeable. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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audrey Avent

March 5, 2026

5  out of  5
rating by audrey Avent
"Great customer service, very helpful"
We responded:
"Thank you, Audrey! I'm happy to know you found our customer service helpful. We’re committed to providing excellent support. Let us know if there's anything else we can assist you with!"
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*Step*

March 5, 2026

5  out of  5
rating by *Step*
"Liz is Great, quick and efficient. She helped make a hard time a little easier."
We responded:
"Hey, there! Thank you for sharing this and for recognizing Liz. We appreciate you mentioning how quick and efficient she was and that she helped make a difficult time a little easier."
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Kelsey Wright

March 4, 2026

5  out of  5
rating by Kelsey Wright
"Tabitha Griffin was so helpful, and she went above and beyond to take care of us! She was patient, kind, and a pleasure to speak with!"
We responded:
"Thank you for your feedback, Kelsey! I'm glad to know you had such a positive experience with our team. Your support means a lot to us, and we're here whenever you need assistance. Reach out anytime!"
Profile photo of Nikesha Lynch-Sharpe

Nikesha Lynch-Sharpe

November 14, 2025

4  out of  5
rating by Nikesha Lynch-Sharpe
"I recently transferred to this agent because my previous agent chris habit retired. They have so far been very professional and helpful. Keller called me to make all of my information was correct and to welcome me."
We responded:
"Thank you, Nikesha, for sharing your experience! I'm happy to hear that our team, including Keller, has been professional and helpful during your transition. If there's anything more we can do for you, just let us know!"
Profile photo of Freda Battle

Freda Battle

November 12, 2025

5  out of  5
rating by Freda Battle
"Excellent service and rates, with smothe transition."
We responded:
"Freda, thank you for your wonderful feedback! I'm glad you found our service and rates to your satisfaction, and I'm happy the transition was smooth for you. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for choosing us!"
Profile photo of Maurice Lynch

Maurice Lynch

November 12, 2025

5  out of  5
rating by Maurice Lynch
"The Philip Thomas State Farm Insurance office is the best! His office embodies what it means to be treated like family. Whether it's home, auto, life insurance etc.they have always made sure we've had the correct coverage for our needs. Whether it's a billing, claim or a general question, they will find the best solution for you. They do everything with a willingness that is so appreciated!"
We responded:
"Thank you, Maurice! I'm happy to know that you feel like family with our team. Ensuring you have the right coverage and addressing your questions with care is our priority. We appreciate your kind words and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Miriam

Miriam

November 12, 2025

5  out of  5
rating by Miriam
"I’ve been very satisfied since my switch over to State Farm. They have the best customer service and make every interaction smooth and efficient! It has now been a little over a year since the change, and happy to report they have remain consistent throughout with their friendliness and communication! No regrets here! :)"
We responded:
"Thank you for your wonderful feedback, Miriam! I'm delighted to hear that you've been satisfied with our service and that we've consistently met your expectations over the past year. Your kind words about our team's friendliness and communication mean a lot to us. If there's anything else we can do for you, just let us know!"
Profile photo of Alyssa Parry

Alyssa Parry

November 12, 2025

5  out of  5
rating by Alyssa Parry
"Liz from Phillip Thomas state farm is so friendly and helpful and she knows me by name! They really take the time to make sure you are taken care of. They will take the time to find you discounts if avaible! I highly recommend this location for all your insurance needs!!"
Profile photo of Husain Chhatariya

Husain Chhatariya

November 11, 2025

5  out of  5
rating by Husain Chhatariya
"Always ready to answer your questions immediately
Also gave me a great price for the insurance
Thanks to Tabatha"
We responded:
"Husain, thank you for your feedback! I'm happy to hear that you found our team responsive and that Tabatha was able to assist you with a great insurance rate. We’re here to help with any other questions you might have!"
Profile photo of Reggie Joyner

Reggie Joyner

November 11, 2025

5  out of  5
rating by Reggie Joyner
"Liz is one of the sweetest most caring person i know makes you feel more then just another policy"
We responded:
"Thank you, Reggie! I'm delighted to hear that Liz made such a positive impact. We strive to ensure everyone feels valued and appreciated. If there's anything else we can assist you with, just let us know!"
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Shameeka

November 11, 2025

5  out of  5
rating by Shameeka
"Listen this was a minor accident I hit a tire that was somehow left on middle of hwy 95! Damaged the front end of vehicle and scared me to death! But my agents are indeed the best they called to check on me, I'm talking sincere not just wasting precious time but genuinely concerned about their customer!! In the words of Tina Turner they are simply the Best!!!"
We responded:
"Thank you, Shameeka! I'm happy to hear that our team was able to support you during such a stressful situation. Your safety and peace of mind are our top priorities. If you need anything else, just let us know!"
Profile photo of Artra Titus

Artra Titus

November 5, 2025

5  out of  5
rating by Artra Titus
"Tabitha Griffin was the most efficient and knowledgeable representative I've never met. She heard my need and took care of it. I am very grateful and appreciate her service 🙏🏾."
We responded:
"Thank you, Artra! We love Tabatha and we appreciate your business! "
Profile photo of Jackie Bullock

Jackie Bullock

September 25, 2025

5  out of  5
rating by Jackie Bullock
"When I call or even leave a message for them they respond quickly to my message and they give me quick feedback"
We responded:
"We appreciate your business! "