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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shirice “S.” Strickland

Shirice “S.” Strickland

April 10, 2025

5  out of  5
rating by Shirice “S.” Strickland
"I have been with State Farm for over a year now, the ladies at this office is very friendly, knowledgeable and professional at all times. They worked with me to make sure that I received the best quotes for auto and life insurance for my family. Both ladies are willing to answer any questions I may have. They both seem to love their job which makes for amazing customer service every time I speak with them in person or over the telephone."
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Sherrie Vinson

April 2, 2025

5  out of  5
rating by Sherrie Vinson
"I have been a member of this branch of State farm for 7+ years. I am very pleased with the services i receive. I personally direct my concern with Leigh. She is amazing. Always willing to help. Also very flexible and knowledgeable of her job. Thank you all so much for the services you have rendered me over the years."
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Cati Montgomery

April 1, 2025

5  out of  5
rating by Cati Montgomery
"Always kind, patient, courteous HUMAN service."
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Lionel Lynch

March 15, 2025

5  out of  5
rating by Lionel Lynch
"Liz was extremely nice and helpful. She assisted me in picking the perfect life insurance policy for me and my family. She had no issues explaining line items with great detail. Moreover; she is energetic and funny. Thanks Liz for your help."
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Shanisa Hudson

January 30, 2025

5  out of  5
rating by Shanisa Hudson
"I have been insured with State Farm for nearly a year. In every situation I have received the best customer service form any other insurance agency. Fast, friendly, and effective service is what I look for and they have checked all my boxes with five stars each. Leah, has been my go to person from day one. She ALWAYS delivers. Keep up the great work. Looking forward to another great year."
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Kellisha Davis

January 23, 2025

5  out of  5
rating by Kellisha Davis
"I just love my State Farm Insurance Company they always their to listen and give u the best advice and help u any anyway they can the staff is very friendly please come out and join their team u won’t regrets it."
We responded:
"Thank you, Kellisha! We love having you as a customer! "
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Brittany Harrison

January 16, 2025

5  out of  5
rating by Brittany Harrison
"I can’t rave enough about the staff at Phillip Thomas. Leigh ALWAYS makes sure any question I may have gets answered in a timely manner. I would recommend this staff to ANYONE!!"
We responded:
"Thank you, Brittany! We appreciate your business! "
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Mccrae Evans

January 16, 2025

5  out of  5
rating by Mccrae Evans
"I have had a great experience with state farm been with this company for 15 years and the agents.Leigh and Keller are great at helping with your auto and homeowners insurance needs."
We responded:
"Thanks, Mr. Evans! We appreciate your trust and your business! "
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Robert Edwards

January 14, 2025

5  out of  5
rating by Robert Edwards
"We've had great service for years from the staff at State Farm. They are always helpful and friendly. Filed a few claims over the years and never had any problem. Definitely recommended!"
We responded:
"Thanks, Robert! We love having you as a customer! "
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Tiffany Harding

January 13, 2025

5  out of  5
rating by Tiffany Harding
"Leigh is amazing. The staff is very friendly and helpful."
We responded:
"Thank you, Tiffany! We appreciate your business! "
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Sharon Drake

December 11, 2024

5  out of  5
rating by Sharon Drake
"I have been a client with State Farm since 1982. I have always received excellent service, especially from Lee and Keller. It means a lot to be able to walk into a local office to see people face to face when needed. This office always responds to my emails and calls."
We responded:
"Thanks, Sharon! We appreciate your business! "
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MICHAEL BRADDY

May 2, 2024

5  out of  5
rating by MICHAEL BRADDY
"I wouldn't have any other insurance company or agent and there staff is so wonderful and respectful and understanding to work with, I been with them in the past in other cities and here in Rocky Mount they're the, and the insurance is extremely affordable, thanks State Farm"
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Brian Chapman

April 22, 2024

5  out of  5
rating by Brian Chapman
"I have been a customer here for over 8 years. There was an incident involving me and a doe on my motorcycle a few years back. No, the deer was not on the motorcycle, I was. Phillip and his team were able to help me become whole afterward. Recently, I had to make a claim for my roof and the adjuster couldn’t figure out what had caused the damage and denied my claim. I contacted the Phillip Thomas team and Phillip came out personally and took a look at it. Since it was structural issue, and did not seem to be caused by any sudden damage, it was not covered under the policy, but Phillip did make an excellent effort, which I appreciated."
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Renee Cockrell

November 16, 2023

5  out of  5
rating by Renee Cockrell
"Leigh, Keller and the team at Philip Thomas State Farm are the best! Our family has been with them almost two decades, and they are always friendly, prompt and super-efficient."
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James Mizelle

September 11, 2023

5  out of  5
rating by James Mizelle
"The team here is always great....Leigh and Keller have always treated me with respect and answered any questions that I have ever had with professionalism. Will always be a customer of State Farm"
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Donna Davis

June 19, 2023

5  out of  5
rating by Donna Davis
"Yall have always been good to me and helpful"
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Sharon Romney

January 19, 2023

5  out of  5
rating by Sharon Romney
"Philip Thomas has exceptional staff! We receive excellent care and professional attention at ALL encounters! Philip is very personable and we love him! We have been loyal customers for over 10 plus years! Kudos to this local agent! (I even use State Farm for my business insurance needs as well!)"
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Karen Wilder

November 3, 2022

5  out of  5
rating by Karen Wilder
"Love it"
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Sterling Grimes

August 30, 2022

5  out of  5
rating by Sterling Grimes
"Philip Thomas and his office manager, Keller Strandberg, at State Farm are wonderful. As a real estate broker, I have worked with several insurance agencies, and I love the communication and follow-up that I receive when working with this office. Highly recommend!"
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T Mather

February 8, 2022

5  out of  5
rating by T Mather
"Thanks Tiffany, Everyone there always make things so simple. Appreciate it!"
We responded:
"Thank you so much for the review! Tiffany is the best we are so lucky to have her on our team! We appreciate your trust in the Philip Thomas State Farm Agency!"
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Mark Sundbom

July 12, 2021

5  out of  5
rating by Mark Sundbom
"Still working on exactly what kind of business I need to do with them but Tiffany has been very informative and helpful. Way ahead of the people requiring me to get the insurance who still need to get me the specifics. Thanks."
We responded:
"Thank you so much for the review Mark! Tiffany is the best we are blessed to have her on the Philip Thomas State Farm team! We look forward to serving all of your insurance needs!"
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Dee W

February 9, 2021

5  out of  5
rating by Dee W
"I've been with this company over 25 years & the customer service get's an A plus!"
We responded:
"Thank you so much Donna! At Philip Thomas State Farm we strive to give the best service and treat our customers like family! Thank you for trusting us to be your local insurance agent!"
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Jon Ballance

December 11, 2020

5  out of  5
rating by Jon Ballance
"Always polite and have a great attitude! The customer service is second to none."
We responded:
"Thank you so much for the review! We appreciate you trusting our office with your insurance needs!"
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james flowers

August 22, 2020

5  out of  5
rating by james flowers
"Always friendly awesome service"
We responded:
"Thank you so much for the review we appreciate it!"
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Katie Merritt

April 10, 2020

5  out of  5
rating by Katie Merritt
"Leigh had excellent customer service skills. I greatly appreciate her willingness to get me what I needed in a very quick manner."
We responded:
"Thank you Katie for your feedback! We always try to have remarkable service for our awesome customers!"